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Giving a shout about Excellent customer service

Posted: Wed Apr 08, 2015 5:24 pm
by Martin Kuhn
Hi All,

I think its the right thing to do to let you all know about the EXCELLENT service that I recieved from Sage in the US.

I sent an email to Sage recently enquiring about buying a replacement cap for my ali rod tube (I lost it whilst camping last Christmas). Within a day, I had recieved a response saying that two caps had been put in the post for me, for free!! The parcel arrived in Fremantle via courier 5 days later!!

How awsome is that!!

Thank you Sage for your excellent customer service

Cheers
Martin

Re: Giving a shout about Excellent customer service

Posted: Wed Apr 08, 2015 6:16 pm
by peter birch
Martin my sage reels are with FedEx in Perth waiting collecting after I sent it to sage to get the drag redone.yea good service,left 3rd and arrived the 8th.

Re: Giving a shout about Excellent customer service

Posted: Thu Apr 09, 2015 8:35 am
by Rudi
That's why I only fish Sage and Tibor the service is excellent. I dropped a riptide which I bought second hand last year without a warranty on a tiled floor. It bounced like a tennis ball which bend the rim. Tibor repaired it no questions asked. The return on Sage rods during the US fishing season can be bit slow though but I can just imagine how busy they must be.

Re: Giving a shout about Excellent customer service

Posted: Thu Apr 09, 2015 11:17 am
by DNYE
Have had similar experiences with loop, broke a rod in NZ on a Thursday, had a new section waiting for me when i got home on the Wednesday!

Re: Giving a shout about Excellent customer service

Posted: Tue Apr 14, 2015 5:53 pm
by peter birch
had a feel of the redone drag by sage,its got 10 numbers for drag and before i could wind it up to 10 and use about 2 kgs of drag to move it.
now can only get it past 5 and just about locked up.good device for a old model reel.